Fax: 0191 2925826 (International 0044 191 2925826)
VAT No. 376 4408 33
We are the largest authorised Singer
Sewing Machine supplier, leading mail order / online supplier. We have been trading for over 60 years in new and used sewing machines, spares,
parts, haberdashery and supply worldwide, with free
UK shipping. We repair
& service all
makes of sewing machines through our Singer regional service centre and supply to the
trade and Schools & Colleges.
We stock all the products we display and know
the machines we sell...
All electrical products are 220/240 volts, unless otherwise
stated.
This has never been easier, simply browse through our
extensive catalogue and when you see something you wish to purchase.
Click the button. You
will see your order added to the Shop cart. At this stage you can change the
quantity box, recalculate and check out, or continue shopping.
When you have finished shopping and are ready to finalise your order,
Click the
button. Please check your order or change quantity and recalculate.
Click the button.
You will be asked to supply a few details in order for us to process your order.
You will have the opportunity to include any special instructions that apply to
your order. If you prefer
you
can still fax or phone your orders to us.
We accept all major credit and debit cards: Visa, Delta, Electron, Maestro, Switch, Solo, Mastercard and American Express.
Credit card transactions are encoded using SSL for
your security, so you can feel confident sending this information online. SSL
(Secure Socket Layer) Industry-standard data encryption
protocol. New security checks like the card signature code have recently been introduced to protect your credit card details online.
Please note: when we ask for billing address details this is the address your
credit card is registered to.
All our prices are in pounds sterling and include VAT for orders within the UK and the European Community
BFPO deliveries VAT will be deducted on authorisation by fax or email from commanding officer.
Businesses with-in the EU (but outside the UK) - full business name, address and vat registration number is required before VAT can be deducted.
Orders over £50 and from outside the European Community are VAT free, VAT at 15% will
be deducted from the order total, subject to Revenue terms. Use this VAT Calculator, to calculate the VAT included a price.
We will advise you of the VAT free price and best shipping cost at your
request
We ship worldwide every day, with courier pickup
twice a day. Your order will be processed and dispatched the same day, where
possible. (excluding Saturday and Sunday). Order before 1.30pm for next working day
delivery. There may be a delay if delivery address is not the same as card
holders billing address or circumstances out of our control.
We stock all the products we display, with only a few exceptions and if we are
temporarily out of stock.
If we are out of stock of the product you order and we feel the delivery of your
purchase may take longer than the above, we will contact you re expected
dispatch dates.
All new products are insured against damage in transit. All deliveries MUST be checked on receipt. In the unlikely event that your product has been damaged in transit, we ask our customers to visually check the outer box before signing for the delivery. If there is any sign that the packing is damaged, please sign as 'box damaged'.
Please inspect your product after delivery and any damage must be reported to us within 24 hours by telephone or
email.
Mainland UK shipping Orders anywhere in the Mainland UK are delivered FREE
of charge.
Delivery to a BFPO HM Forces are free of charge.
UK Mainland delivery is free of charge by Royal Mail for
small items.
All machines are sent using next working day delivery service, Saturday delivery as an optional extra.
HORN Sewing Cabinets use their own delivery vehicles, Horn cabinets are
delivered free of charge to most parts of mainland UK, a charge is made for
deliveries outside the main area.
Europe and Worldwide shipping
Overseas orders are subject to shipping at cost
price.
Small packets are all sent Airmail and usually take between 3-10 working days.
For larger items sent to Europe and USA, shipping
is between 2-4 working days.
Notification of charges – will be shown after clicking the ‘buy now’ button, this will take you to the shopping cart where you will be asked to
‘add shipping’ for your relevant area. Shipping charges will be displayed.
We cannot be held responsible for delays or any duty.
Forward to us an official requisition form, we will process and send your order
with invoice.
A statement will follow and a 30 day credit term
will apply. We supply through out the UK.
Schools and College Discounts
Insurance Quotes
We work with major insurance companies and loss adjusters, and are happy to quote
to for this business. Insurance Quote Form
FREE Extended Warranty for 10 Years
Yes you're covered for parts and labour for 10 years. When purchasing a selected new
machine from this website your safe in the knowledge that you can buy with peace
of mind. We only sell quality products and are happy to extend the warranty
after the original warranty expires (uk only). There is normally a charge to extend the warranty, however we have
wavered this payment and can offer it at no extra cost.
What's covered? Bone-fide faults. As per manufacturers Guarantee.
What's not covered? Very little. Naturally this extended cover excludes willful
damage, repairs caused by misuse or repairs made necessary by commercial use.
Also "consumable items" such as belts, bulbs, and needles etc as stated on the
manufacturers guarantee document. Sorry we can’t extend the warranty on presses.
All our new sewing machines undergo a pre delivery inspection and are tested for your assurance, so you can be confident that your machine will reach you, ready to tackle the toughest tasks, straight from the box.
NO CARRIAGE COST
If for some reason your new machine is found to be in need of attention due to problems caused through faulty components and/or poor workmanship for a period of 6 months we will sanction our "no carriage cost" back to base, repair and return of your machine within the uk mainland. Please
email
or phone first as all repair/returns must be authorised prior to being sent.
Please retain the original packing materials - just in case your machine has to be returned to us. If you choose to dispose of the original packaging then this is against our advice. We cannot be held responsible for any damages caused in transit if the machine is not in its original packaging.
This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland and used for normal domestic purposes, and does not cover consumable items such as: needles, bobbins,
bobbin cases, bulbs, belts, loopers, blades, timing adjustments etc as stated in manufacturers warranty.
Very often, problems with sewing machines, presses and overlockers are down to user error. Customers purchasing a machine Singer Machines Ltd can email or phone our help line for advice, however the first point of call should be the instruction manual.
You have the right to cancel the contract. In order to cancel the contract you must...
Inform us of your intent to return the goods within 7 days of the date that the goods are delivered and must return them in the condition that they were supplied, complete and in 'as new' condition (e.g
if you have opened the box to examine the product you must have done so without
damaging or marking the product or packaging in any way, a charge may be made to
bring the item back to new condition)
Goods should be returned with the original box, packing and all accessories. Any FREE gifts received with the product must also be returned
intact.
In the case of cancellation, we will happily accept the return of your purchase,
however your refund may be subject to a restocking fee and any costs relating to shortage of contents
and damage.
We strongly recommend, when you return the product, you use a insured delivery service as we regret we cannot be held responsible for goods lost or damaged in transit or any return costs.
Sorry but we are unable to refund on software that have been opened or electronic format products also books if the packaging is opened.
Embroidery Designs:
Permission denied: You may not resell, give away, trade, rent, or otherwise distribute the original or modified versions of any machine embroidery designs in electronic format.
Permission granted: You may embroider the designs and sell as many of the sewn products as you wish.
However please note: Manufacturers of CD's and memory cards may have other restrictions as to their use.
General:
Please do not directly copy our wording and descriptions (learn about the products you sell, yourself!). Many Images belong solely to us and have been marked with a Digital Watermark, this image signature can not be removed. - If you are in any doubt, do not copy!
The cost of using an image belonging to this website is £100 per image, per year
(minimum one year).
SINGER Machines Ltd are
committed to protecting the privacy of those using our site and the
confidentiality of the personal information which our customers provide us with us with through our ordering process.
The only information we will ask is name, email address, delivery address,
contact number and credit card details if required. We will never sell personal
information or share personal information with third parties.
The data collected when our customers register for an extended warrantee within
the 30 days registration
period is deleted after the 60th day, it becomes
the customers responsibility to keep there own records.
We use technology such as cookies to track you
order through the secure shopping cart, the information we collect is to ensure
that orders are processed smoothly. If you have any questions/comments about privacy,
you should
email.
We may use your contact information to let you know
about enhancements to the site, special offers and promotions.
If you would rather not receive this information please inform us by email
We aim to provide the highest level of
customer service at all times. You should direct any customer service enquiries
to customer services at the above telephone numbers. Lines are open 6 days
a week from 9am to 5pm or
email
any queries will be handled promptly. If your query is related to an order,
please quote your invoice number.
If you feel our service would benefit from improvement, please
email with your comments.
Illustrations, text, photo’s and images etc... on this
site are for guidance only, and remain the property of the site owner.
Images or graphics on this site are not to be used without written permission.
We have the copyright for the images we own.
WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ERRORS
IN PRICES, ESTIMATES, DESCRIPTIONS OR SPECIFICATION. THEY ARE GIVEN AS A GUIDE
ONLY AND MAY CHANGE DUE TO CIRCUMSTANCES BEYOND OUR CONTROL. AS SOON AS WE ARE
MADE AWARE OF ERRORS WE WILL AMEND THEM.
From time to time when you make a purchase, free gifts may be included. By buying the product you are accepting the gift as part of the sale. These gifts may sometimes change slightly in specification from the images on the web site.
We reserve the right to dispatch an alternative brand of product as long as the
item complies with the description.
When you receive confirmation of an order from us it is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an email to notify you that your order has been processed.
WEEE
What is WEEE? The objective of Waste Electrical and Electronic Equipment policy is to specify details and procedures for the safe disposal of WEEE. The UK WEEE regulations require that businesses involved in the supply of electrical equipment take an active roll in its collection and recycling.
Any product not marked with the WEEE logo should be disposed of in normal waste streams as per current practice. Any product marked with the WEEE logo should be separated from other waste streams to ensure that it can be recycled in an environmentally sound manner.
Where can I recycle my electrical goods? Not all council sites are suitable to collect all types of waste electrical goods, so to find out your nearest participating site (including other collection facilities that may not be operated by the council) visit
Recycle-more's Bank Locator and enter your postcode.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. For example, if a customer bought a new EEE item from us we would accept their old EEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their like-for-like EEE item to us within 28 days of purchasing their new item.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
Where can I learn more? Find out how to minimise your effect on the environment by visiting www.recycle-more.co.uk. Locate your nearest recycling facilities for electrical waste with the recycle-more.co.uk bank locator, which includes an easy to use interactive mapping system.
button. Please check your order or change quantity and recalculate.
SSL for
your security, so you can feel confident sending this information online. 