Book A Repair

*The Book A Repair collection/return is only available to customers within UK mainland and we are unable to offer this service for large semi-industrial and large rotary irons.*

Because we are specialists in our field, we have gained a vast knowledge of the faults sewing machines develop. Our knowledge helps us identify specific sewing machine problems quickly, which enables us to action our team of sewing machine engineers to carry out the sewing machine repair or service at a very keen price.

All our repair /service work is fully guaranteed and our engineers have been trained by SINGER

The cost of repair/service is from £55.00 (including VAT) for basic sewing machines to £95.00 (including VAT) for advanced embroidery models. All prices, plus parts.

We repair all makes, any age and any condition. We have also built up a large stock of second user parts to keep the older machines going for many years yet.

HOW DOES IT WORK

• 1. Use this page to book a collection day. Please pack the machine securely, as per the image above shows, and give us 30 hours notice of collection day (Saturday and Sunday not included).
• 2.  We will repair your machine and call you again to take payment for the repair. Also at this time we can arrange a return day.

NOTE:In shopping cart please select the zero-price shipping option. e.g. £0.0

Full terms and conditions

We would ask that you pop a note in with the machine to explain what the fault and also a sewn sample of fabric showing the stitching problem.

Please also send the foot control and power lead, a bobbin case and spool with the machine. In the case of an embroidery machine where the problem is with the embroidery side of the machine, we would also need the embroidery unit and hoop. These are required to allow us to fully test before return. Don’t send the base and cover where a machine does not have its original box and original packing.

Our usual repair turnaround is between 7 days after receiving the machine into our workshop, dependent on parts availability.

Repair/service warranty covers only the items we have replaced or repaired.

If you decide to not go ahead with a repair, we will return the machine to the address first provided.

If you have not allowed a minimum 48 hours for us to book your collection, we will inform you as soon as possible for another convenient date for collection.

If we arrange collection and you are unavailable for the collection or you do not allow the courier to collect as agreed, you will be charged to rebook the collection.

If you have booked a collection and wish to cancel you must inform us 2 working days before the intended collection date, this it to allow us enough time to cancel the request with the courier company being used so that no charge is paid. If you don't notify us 2 working days before collection, we can still cancel the collection request but it will be to late to cancel this with the courier company and it will be charged a minimum charge of £11.

It is particularly important that the sewing machine is packed securely for transport by the carrier to prevent any damage in transit, ensure that packaging is sufficient and suited to the needs of the item being transported, It’s original box with original packaging is perfect. It is your responsibility to ensure the machine is packed enough to provide adequate protection while in transit. We will always use the same packaging to return what we have received. If we arrange either a collection or return, we are unable to insure the machine during transportation unless it has been packed sufficiently in its original box and original packaging. Plese check the image above for helpful packing instructions.

On the return journey, we will use the same packaging as you first provided. We are not responsible for any damage due to packaging not being substantial enough to protect the machine during transport by a carrier.

Please see one of our images for a good example of how to pack your machine for transit if you no longer have the original box and packing. If your machine is delivered to us and on initial inspection is deemed by us to be insufficiently packed and it has received damaged in transit as a result of poor packing, neither ourselves and/or the courier used for the collection/return can be held responsible and we will be unable to claim for any damages, this may also increase the cost of repair and in the worst case scenario may damage your machine beyond repair. So we ask you please to ensure you take sufficient time and care to package your machine securely for its journey. Ensure fragile goods are marked as such.